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Online Chat – Instant /Live Chat Solution
 

Your website is a virtual branch to serve not only your existing customers but also new prospects on a 24/7 basis. You invest a lot of effort and money in designing the website so that visitors find it attractive and useful. However, many a times visitors have questions or need some additional information on your products or services: current rates, product information, financial calculators, online banking, online loan application, etc.

Our Super Online Chat Solution service integrates with your existing website and enables the visitors to instantly communicate with your customer service team. Super Online Chat solution brings you the next level in technology with the power to initiate a person-to-person dialogue through instant messaging directly from your website. It gives you the opportunity to better serve your web site visitors by offering immediate live interaction.

With a simple click of a button your website visitor is connected directly with your customer service person. You may have as many customer service persons as necessary. By getting support when they need, your visitors have a positive experience and feel increased loyalty. Super Online Chat Solution service can reduce the number of telephone calls and e-mails as issues are resolved instantly.

Through our specially designed browser based control console, your customer service person will be able to:

  • Monitor your website traffic in real-time to see who is visiting the site.
  • Receive audible alert for visitor's conversation request and arrival of a new/repeat visitor to the site.
  • Identify repeat and new visitors.
  • Respond to visitor's request for conversation.
  • Initiate conversation with any visitor.
  • Prepare and save common and frequent responses for quick response.
  • Save transcripts of conversations.
  • Transfer conversation between members of the customer service team.
  • Assign specific website pages to certain customer service person.
  • Customize the look and feel to match your current website.
  • Display online/offline status on your website with leave message facility.
  • Many more features.
  • This powerful solution can be managed easily and independently with fully functional.
  • Administrative Section. No special training is required to use this application and it can be customized to suite specific needs.

For a prompt online demo call us at (US toll free number) 877- 482-9578 or fill out the demo request form.

 
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